Nikon
Business Link
Mercedes-Benz
Schwarz Pharma
PD Ports plc
Komatsu
Lotus
DCWASA
Autoglass
NIP Group Inc
Travis Credit Union
Pacific BMW
Xunta de Galicia
Met.Ro.
Sodex ho
Aurora
TOC
Merrillville Community School Corp
Brazosport
TVS Motor Company
SNEF
Logisticare
Maximus
Bank Leumi
American Intercontinetal University
Fujitec
Augentius Fund Administration
Bank of New York
East Aurora School District 131
Gefco
healium
Salford City Council
Unicef
Areva NP
Ayuntamiento de Las Rozas de Madrid
Raiffeisen Krekova Bank




NetSupport Case Studies >> click here



NetSupport DNA Testimonials

 Organisation UNICEF
Unicef
In an organization like ours, with a very dispersed network (52 offices in Spain), and where both volunteers and professionals work together, we try to simplify our IT processes and for that we need a program like NetSupport DNA.

We chose NetSupport for its ease of use and its power, as well as for the ability to install DNA in other operating systems such as LINUX. Our experience has been highly positive, especially the treatment from the sales staff....we can't comment on tech support, we haven't needed it because DNA is so easy to install and deploy, one of the principal characteristics of the program."

David Merino,
Head of IT, Unicef, Madrid

www.unicef.es


 Organisation Raiffeisen Krekova Banks

Raiffeisen Krekova Bank
We have had a very good experience with NetSupport Manager in last few years. We have now gone a step ahead having combined it with NetSupport DNA. In the last year we have migrated from text based terminal aplications to client-server application on Windows.

Many of the new applications require require pre-requisites on the PCs, and are often hardware dependent. It was very easy to see where, for instance, computers had insufficient mememory, etc.. That also helps us to better evaluate and manage the total cost for our migration to new applications.

 Organisation Solatube Daylight Technology China

Netsupport provides a series of excellent IT administration software solutions, which we utilise to greatly improve the speed to implement and automatically manager our IT administration. Its intuitive UI makes it very easy to use.

NetSupport DNA collects detailed information of all internal software and operational hardware efficiently and accurately, which has significantly improved our IT statistics. The information it collects covers all aspects our IT management needs. Meanwhile, it provides customized reports for both practical and attractive reporting.


 Organisation GEFCO

GEFCO
The project objective was to get back control of the installed base of PC's servers and printers. We looked at Microsoft SMS, Tivoli and some smaller names. Most were too big for the problem we had. We chose NetSupport because it offered asset management & software distribution at an affordable price, in a package that required no costly training. Ideal for a medium sized company like ours with multi locations. All new PC's we purchase are managed and controlled using NetSupport DNA. An audit now takes a couple of days instead of 2 weeks out of the office.

By adding DNA to our toolkit we have already been able to upgrade our installed base of PC's based on a wider hardware criteria. We have saved weeks of manual auditing and thousands of miles driven. Instant reports and queries save time and effort, just having control of such a diverse base has saved the cost of the software many times over. We are now in the process of persuading our other European offices to take it on board.

www.gefco.net


 Organisation Healium UK

Healium 

"We have a requirement to support many sites across a wide geographical area, namely Devon and Cornwall, which makes site visits a costly and time consuming exercise.

NSM and DNA enables my business to move from the reactive model of many IT departments to offering a proactive service to customers.

This has resulted in quicker response times for resolution of problems and a massive increase in customer satisfaction. By integrating DNA into our existing systems we have achieved a more detailed understanding of our customers needs and are therefore better situated to meet these needs than our competitors."

www.healium.co.uk


 Organisation Fujitec America

Fujitec 

"You have a great product that earns its keep every day - we rely on the functionality and information it provides. Please feel free to use our name as a very satisfied user."

www.fujitecamerica.com


 Organisation Maximus Inc

Maximus 

Wanted to thank you for all your hard work during the past 3 months in helping us get NetSupport into our company. We received the program last week and within that first week we had the server installed and more than 50 client machines connected. We are continuing to work with the current installed clients and will be expanding the installation to include everyone within the next 2 to 3 weeks. Our corporate headquarters has looked at various competitors and were blown away by the simplicity of setup and the quality of the results that could be achieved with Net Support - DNA in weeks instead of the months of trial and error the other programs seemed to entail. The server installation was effortless and the clients were just as easy. We immediately were able to make decisions and change some processes based on the information we gathered during the first few installs.

I would also like to comment on the expert customer service we have received whether it was product or environment related, never once did any of your representatives say that it was a network related problem, not related to the product and refer us to someone else. They were always efficient and would find a solution to our concern or problem.
It is refreshing to work with a company that is as committed to a successful implementation, as they are to a successful sale. We are looking forward to a long and successful partnership with Netsupport DNA."

www.maximus.com


 Organisation Genesee Intermediate School District

 

"We have been using NetSupport Manager and NetSupport DNA now for several months and are completely impressed with everything about them. Having the ability to remote into any PC in our network has been a huge benefit and saved us a great deal of time and money. We have deployed DNA in several different scenarios and have found it to be far superior to any previous inventory products we have used in the past. The ease of customization and reporting are what we like best. We have also started using the software deployment feature in DNA and are finding it to be very useful also. Again, this is starting to save us a great deal of time and money. NetSupport has a great support group and they always seem to be eager to help answer our questions"

www.geneseeisd.org


 Organisation Intech Process Automation

 

"NetSupport is an excellent tool. Every time I get to explore it, I love it. Extremely flexible and powerful. Not only can it help our IT department manage company's assets and provide support, but it also helps our engineering department in providing remote support and training to our personnel in different office around the world"

www.intechww.com


 Organisation Owasso Public Schools

 

"Owasso Public Schools chose NetSupport DNA for the ease of use and superior user friendliness. We looked at LANDesk and Altiris but these applications were too complicated and required extensive training. In the end, it was an easy decision to go with NetSupport DNA."

www.owasso.k12.ok.us


 Organisation Duncan Lawrie Private Banking

 


"Simply.....using NetSupport DNA takes the strain out of asset management !"

www.duncanlawrie.com


 Organisation Irish Cervical Screening Programme

 

"Having reviewed a number of tools on the market we purchased NetSupport DNA as it simply offered the widest range of tools from software deployment to remote control, for the best value for money."

www.hse.ie


 Organisation World Professional Billiards & Snooker Association

 

"We required a solution that would allow us to audit our IT systems, monitor user activity and also meet the requirement for supporting remote sites and users. After trying out several packages, we found Netsupport DNA offered the best all round solution at a very competitive price and was backed up with an extremely helpful customer support service."

www.worldsnooker.com


 Organisation Thomson Scientific

 

"Exceptional Hardware asset tracking and Internet monitoring, combined with easy software deployment, have made NetSupport DNA an integral tool in out support department."

www.thomson.com


 Organisation University of Wales Lampeter

 

"Other discovery tools we examined had drawbacks, but the one that stood out head and shoulders above the rest was NetSupport DNA from NetSupport. It does exactly what it says on the tin, and gives an amazing amount of easily understood information about your client machines."

www.lamp.ac.uk


 Organisation Salford City Learning Centre

 

"As an educational training establishment we required a solution to allow us control and monitor how our customers were using our systems in terms of applications being run, web sites visited and if non approved software was being installed.

By purchasing NetSupport DNA and using the facilities of the software it has allowed us to monitor and control our computer systems from a central management console, allowing us to have a better understanding of how our systems are operating and therefore able to provide a proactive rather than reactive response to our customers needs.
Application and Internet usage are now easily viewed from the central management console and attempts to install applications are picked up instantly by the alerting system. Reports can easily be generated to provide proof of these activities.

Using the hardware and software inventory tools allowed our technicians to easily do initial audit of systems and from the information gathered ensure all our systems were configured to the same specification.
Using the software distribution tools from the central console now allows us to scheduled software installations therefore make more effective use of technicians time in supporting our systems."

www.salford.gov.ac


 Organisation Citadel Broadcasting Corporation

 

"NetSupport DNA has been very helpful in gathering information about the workstations in our offices around the US.

I just pulled a report a few minutes ago from DNA for our Corporate IT group to show the progress of the companywide Windows XP SP2 deployment project."


 Organisation Areva NP

  Areva NP

"We have been using NetSupport Manager and NetSupport DNA for a number of years now. Originally the reason for purchasing the NetSupport applications were the remote control features of Netsupport Manager.

Gradually we have discovered the advantages of the hardware and software inventory facilities in DNA. It may sound crazy, but we can hardly imagine how our lives as a helpdesk operators would be without these tools that are now combined in NetSupport DNA.

Missing the possibilities of controlling a computer from a distance while having an up-to-date inventory at hand has become almost unthinkable.

www.areva.com


 Organisation Ayuntamiento de Las Rozas de Madrid

  Ayuntamiento de Las Rozas de Madrid

"Before purchasing DNA, we had to travel to our various sites to solve our users' problems or distribute software to their machines. Due to the costs and time involved, we would wait until we had several problems in one site to make the trip.

Now with NetSupport DNA we can meet all our users' tech support and software distribution needs without making costly trips."


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