David Merino,
Head of IT, Unicef, Madrid

www.unicef.es

By adding DNA to our toolkit we have already been able to upgrade our installed base of PC's based on a wider hardware criteria. We have saved weeks of manual auditing and thousands of miles driven. Instant reports and queries save time and effort, just having control of such a diverse base has saved the cost of the software many times over. We are now in the process of persuading our other European offices to take it on board.

www.gefco.net

"We have a requirement to support many sites across a wide geographical area, namely Devon and Cornwall, which makes site visits a costly and time consuming exercise.

NSM and DNA enables my business to move from the reactive model of many IT departments to offering a proactive service to customers.

This has resulted in quicker response times for resolution of problems and a massive increase in customer satisfaction. By integrating DNA into our existing systems we have achieved a more detailed understanding of our customers needs and are therefore better situated to meet these needs than our competitors."

www.healium.co.uk

"You have a great product that earns its keep every day - we rely on the functionality and information it provides. Please feel free to use our name as a very satisfied user."

www.fujitecamerica.com

Wanted to thank you for all your hard work during the past 3 months in helping us get NetSupport into our company. We received the program last week and within that first week we had the server installed and more than 50 client machines connected. We are continuing to work with the current installed clients and will be expanding the installation to include everyone within the next 2 to 3 weeks. Our corporate headquarters has looked at various competitors and were blown away by the simplicity of setup and the quality of the results that could be achieved with Net Support - DNA in weeks instead of the months of trial and error the other programs seemed to entail. The server installation was effortless and the clients were just as easy. We immediately were able to make decisions and change some processes based on the information we gathered during the first few installs.

I would also like to comment on the expert customer service we have received whether it was product or environment related, never once did any of your representatives say that it was a network related problem, not related to the product and refer us to someone else. They were always efficient and would find a solution to our concern or problem.
It is refreshing to work with a company that is as committed to a successful implementation, as they are to a successful sale. We are looking forward to a long and successful partnership with Netsupport DNA."

www.maximus.com

"We have been using NetSupport Manager and NetSupport DNA now for several months and are completely impressed with everything about them. Having the ability to remote into any PC in our network has been a huge benefit and saved us a great deal of time and money. We have deployed DNA in several different scenarios and have found it to be far superior to any previous inventory products we have used in the past. The ease of customization and reporting are what we like best. We have also started using the software deployment feature in DNA and are finding it to be very useful also. Again, this is starting to save us a great deal of time and money. NetSupport has a great support group and they always seem to be eager to help answer our questions"

www.geneseeisd.org

"NetSupport is an excellent tool. Every time I get to explore it, I love it. Extremely flexible and powerful. Not only can it help our IT department manage company's assets and provide support, but it also helps our engineering department in providing remote support and training to our personnel in different office around the world"

www.intechww.com

"Owasso Public Schools chose NetSupport DNA for the ease of use and superior user friendliness. We looked at LANDesk and Altiris but these applications were too complicated and required extensive training. In the end, it was an easy decision to go with NetSupport DNA."

www.owasso.k12.ok.us

"Simply.....using NetSupport DNA takes the strain out of asset management !"

www.duncanlawrie.com

"Having reviewed a number of tools on the market we purchased NetSupport DNA as it simply offered the widest range of tools from software deployment to remote control, for the best value for money."

www.hse.ie

"We required a solution that would allow us to audit our IT systems, monitor user activity and also meet the requirement for supporting remote sites and users. After trying out several packages, we found Netsupport DNA offered the best all round solution at a very competitive price and was backed up with an extremely helpful customer support service."

www.worldsnooker.com

"Exceptional Hardware asset tracking and Internet monitoring, combined with easy software deployment, have made NetSupport DNA an integral tool in out support department."

www.thomson.com

"Other discovery tools we examined had drawbacks, but the one that stood out head and shoulders above the rest was NetSupport DNA from NetSupport. It does exactly what it says on the tin, and gives an amazing amount of easily understood information about your client machines."

www.lamp.ac.uk

"As an educational training establishment we required a solution to allow us control and monitor how our customers were using our systems in terms of applications being run, web sites visited and if non approved software was being installed.

By purchasing NetSupport DNA and using the facilities of the software it has allowed us to monitor and control our computer systems from a central management console, allowing us to have a better understanding of how our systems are operating and therefore able to provide a proactive rather than reactive response to our customers needs.
Application and Internet usage are now easily viewed from the central management console and attempts to install applications are picked up instantly by the alerting system. Reports can easily be generated to provide proof of these activities.

Using the hardware and software inventory tools allowed our technicians to easily do initial audit of systems and from the information gathered ensure all our systems were configured to the same specification.
Using the software distribution tools from the central console now allows us to scheduled software installations therefore make more effective use of technicians time in supporting our systems."

www.salford.gov.ac

"NetSupport DNA has been very helpful in gathering information about the workstations in our offices around the US.

I just pulled a report a few minutes ago from DNA for our Corporate IT group to show the progress of the companywide Windows XP SP2 deployment project."

"We have been using NetSupport Manager and NetSupport DNA for a number of years now. Originally the reason for purchasing the NetSupport applications were the remote control features of Netsupport Manager.

Gradually we have discovered the advantages of the hardware and software inventory facilities in DNA. It may sound crazy, but we can hardly imagine how our lives as a helpdesk operators would be without these tools that are now combined in NetSupport DNA.

Missing the possibilities of controlling a computer from a distance while having an up-to-date inventory at hand has become almost unthinkable.

www.areva.com

"Before purchasing DNA, we had to travel to our various sites to solve our users' problems or distribute software to their machines. Due to the costs and time involved, we would wait until we had several problems in one site to make the trip.

Now with NetSupport DNA we can meet all our users' tech support and software distribution needs without making costly trips."