"We were being inundated with requests from teachers asking for work to be done on the computer system within the school, we needed some way of recording and managing these requests. After looking at numerous products we decided on NetSupport DNA Helpdesk based on Internet reviews. NetSupport DNA Helpdesk has helped by allowing us to easily record jobs undertaken in the school by the ISS team and then reporting back to the School’s leadership team."

“Our biggest difficulty was tracking all of our assets within our school. Keeping track of all of the part numbers of our computers and our software licenses was providing to be increasingly difficult. We were having to manually by hand do a check of each physical computer. Our specific project was finding a way to keep a record of all of our computer information. We chose NetSupport DNA because of our work with NetSupport Inc. through NetSupport School. NetSupport DNA has now been installed on our 400 computers campus-wide and is making a huge impact on our record-keeping. We are also beginning to implement software distribution through Pack 4…what a blessing to not have to go to each computer individually to update software! NetSupport DNA has helped us tremendously. When one of our IT members was out indefinitely, having the information on our network easily accessible allowed us to continue working with minimal impact to our department.”

"NetSupport improved our functionality of working on remote computers, especially with the remote command prompt, file transfer, and chat functions. It has definitely saved us time from having to walk people through different things and ultimately from the users having to send in their computers as often. DNA has helped us keep users off of sites that could introduce harm into our network. We are also planning a software audit using the inventory program. DNA Helpdesk has helped our IT Department manage calls more efficiently especially since we have added more staff to the department."

"NetSupport DNA and Helpdesk have proved their worth many times over. Installation was straight forward and in next to no time DNA was providing me with a wealth of information about the Hardware and Software we have around the school. Armed with this information it has been so much easier to plan upgrades and using DNA's software distribution feature I can deploy new technology across the network in a matter of minutes." - Rob Rainey, Network Manager, Heatchote School, Chingford, Essex.

Mid-Hudson Valley FCU’s IT department manages systems for over 250 employees as well as servers. The team uses NSM to deploy files and updates to any number of systems. NetSupport DNA is used as a central repository for all software license and contract renewals as well as remote control. This was achieved by creating customized tabs and queries that easily pull inventory on a system in seconds. The immediate benefit to the team was the fact that they didn’t have to physically travel everywhere to support their systems. The ability for the team to create custom queries using the NetSupport DNA database was a big improvement over the in-house database. “NetSupport allows me be in five places at once. And with DNA, IT Asset Management is much easier.” - Database Administrator for Mid-Hudson Valley Federal Credit Union

“We have roughly 100 locations scattered across 1/3 of the state of Iowa. The corporate office is 4 hours from some locations and monitoring 350 PCs with 1 IT guy was causing some extreme challenges. I needed a way to maintain asset information and also was looking for simple deployment. NetSupport DNA offered me simple deployment and also pulled the critical info about a system that I needed. I also faced budgeting issues. Similar products that give half the amount of data cost twice as much. NetSupport DNA is affordable for small to midsize business. We wanted to track assets and also were looking for a URL monitoring/filtering solution and DNA provided us both with one solution. NetSupport DNA has dramatically made a difference in our day to day operations. I use DNA to locate IP addresses of laptops that roam the company needing support. We have cut payroll costs by cutting unneeded overtime. We have used the internet monitoring to determine that some locations were spending time surfing the internet and then working overtime to catch up on customer billing. We have also used the URL blocking feature to enhance productivity and cut risk for unethical behavior via the internet. I also use DNA to monitor the memory of a system and hard drive space giving me notice of a potential problem before it arises. “

“Our goal was to find a tool to centrally manage all support calls and to be able to create a knowledge base of solutions and frequently asked questions. Being in the consulting industry we were also faced with the challenge of providing effective support remotely to employees in other cities as well as through VPN at client sites and from home.” We have implemented NetSupport on 180 computers and servers throughout our offices in Chicago, Houston, New York, Boston, Detroit, and Milwaukee. “ “The NetSupport Control tools have increased the satisfaction of our customer service because of its ease of use and our ability to connect remotely to laptops to help resolve any support issues our employees are experiencing.”

Netsupport provides a series of excellent IT administration software solutions, which we utilise to greatly improve the speed to implement and automatically manage our IT administration. Its intuitive UI makes it very easy to use. NetSupport DNA collects detailed information of all internal software and operational hardware efficiently and accurately, which has significantly improved our IT statistics. The information it collects covers all aspects of our IT management needs. Meanwhile, it provides customized reports for both practical and attractive reporting.

In an organization like ours, with a very dispersed network (52 offices in Spain), and where both volunteers and professionals work together, we try to simplify our IT processes and for that we need a program like NetSupport DNA. We chose NetSupport for its ease of use and its power, as well as for the ability to install DNA in other operating systems such as LINUX. Our experience has been highly positive, especially the treatment from the sales staff....we can't comment on tech support, we haven't needed it because DNA is so easy to install and deploy, one of the principal characteristics of the program." David Merino, Head of IT, Unicef, Madrid

We have had a very good experience with NetSupport Manager in last few years. We have now gone a step ahead having combined it with NetSupport DNA. In the last year we have migrated from text based terminal aplications to client-server application on Windows. Many of the new applications require require pre-requisites on the PCs, and are often hardware dependent. It was very easy to see where, for instance, computers had insufficient mememory, etc.. That also helps us to better evaluate and manage the total cost for our migration to new applications.

The project objective was to get back control of the installed base of PC's servers and printers. We looked at Microsoft SMS, Tivoli and some smaller names. Most were too big for the problem we had. We chose NetSupport because it offered asset management & software distribution at an affordable price, in a package that required no costly training. Ideal for a medium sized company like ours with multi locations. All new PC's we purchase are managed and controlled using NetSupport DNA. An audit now takes a couple of days instead of 2 weeks out of the office. By adding DNA to our toolkit we have already been able to upgrade our installed base of PC's based on a wider hardware criteria. We have saved weeks of manual auditing and thousands of miles driven. Instant reports and queries save time and effort, just having control of such a diverse base has saved the cost of the software many times over. We are now in the process of persuading our other European offices to take it on board.

"We have been using NetSupport Manager and NetSupport DNA now for several months and are completely impressed with everything about them. Having the ability to remote into any PC in our network has been a huge benefit and saved us a great deal of time and money. We have deployed DNA in several different scenarios and have found it to be far superior to any previous inventory products we have used in the past. The ease of customization and reporting are what we like best. We have also started using the software deployment feature in DNA and are finding it to be very useful also. Again, this is starting to save us a great deal of time and money. NetSupport has a great support group and they always seem to be eager to help answer our questions"

"NetSupport is an excellent tool. Every time I get to explore it, I love it. Extremely flexible and powerful. Not only can it help our IT department manage company's assets and provide support, but it also helps our engineering department in providing remote support and training to our personnel in different office around the world"

"Owasso Public Schools chose NetSupport DNA for the ease of use and superior user friendliness. We looked at LANDesk and Altiris but these applications were too complicated and required extensive training. In the end, it was an easy decision to go with NetSupport DNA."

"Simply.....using NetSupport DNA takes the strain out of asset management !"

"Having reviewed a number of tools on the market we purchased NetSupport DNA as it simply offered the widest range of tools from software deployment to remote control, for the best value for money."

"We required a solution that would allow us to audit our IT systems, monitor user activity and also meet the requirement for supporting remote sites and users. After trying out several packages, we found Netsupport DNA offered the best all round solution at a very competitive price and was backed up with an extremely helpful customer support service."

"Exceptional Hardware asset tracking and Internet monitoring, combined with easy software deployment, have made NetSupport DNA an integral tool in out support department."

"Exceptional Hardware asset tracking and Internet monitoring, combined with easy software deployment, have made NetSupport DNA an integral tool in out support department."

"Other discovery tools we examined had drawbacks, but the one that stood out head and shoulders above the rest was NetSupport DNA from NetSupport. It does exactly what it says on the tin, and gives an amazing amount of easily understood information about your client machines."

"As an educational training establishment we required a solution to allow us control and monitor how our customers were using our systems in terms of applications being run, web sites visited and if non approved software was being installed. By purchasing NetSupport DNA and using the facilities of the software it has allowed us to monitor and control our computer systems from a central management console, allowing us to have a better understanding of how our systems are operating and therefore able to provide a proactive rather than reactive response to our customers needs. Application and Internet usage are now easily viewed from the central management console and attempts to install applications are picked up instantly by the alerting system. Reports can easily be generated to provide proof of these activities. Using the hardware and software inventory tools allowed our technicians to easily do initial audit of systems and from the information gathered ensure all our systems were configured to the same specification. Using the software distribution tools from the central console now allows us to scheduled software installations therefore make more effective use of technicians time in supporting our systems."

"NetSupport DNA has been very helpful in gathering information about the workstations in our offices around the US. I just pulled a report a few minutes ago from DNA for our Corporate IT group to show the progress of the companywide Windows XP SP2 deployment project."

"We have been using NetSupport Manager and NetSupport DNA for a number of years now. Originally the reason for purchasing the NetSupport applications were the remote control features of Netsupport Manager. Gradually we have discovered the advantages of the hardware and software inventory facilities in DNA. It may sound crazy, but we can hardly imagine how our lives as a helpdesk operators would be without these tools that are now combined in NetSupport DNA. Missing the possibilities of controlling a computer from a distance while having an up-to-date inventory at hand has become almost unthinkable.

"Before purchasing DNA, we had to travel to our various sites to solve our users' problems or distribute software to their machines. Due to the costs and time involved, we would wait until we had several problems in one site to make the trip. Now with NetSupport DNA we can meet all our users' tech support and software distribution needs without making costly trips."

"The Help Desk functionality has improved our tracking of daily needs and longer-term projects. It provides verification to users and to our IT department of user requests, projects, and our progress on each task. Now there is no doubt of when a request was given to IT and how we responded to it. Internet metering has helped to ensure that employees are focused on work when they should be. The software's capacity to "whitelist" or "blacklist" URLs met our criteria and is easy to configure."

I had the privilege to see a demonstration of NetSupport DNA presented by Jim Rahm back in January 2007 at a Workforce Board Technology meeting in Austin Texas. I was a little hesitant to try out this product because Mr Rahm made it sound like it was to good to be true. After a few months of reviewing other products that are similar to DNA, I decided to give the DNA 30 day trial a big test to see if it would fit our needs. After trying this product out, I am ashamed to admit that I was wrong thinking DNA was "to good to be true"! This product does everything much faster, easier and much more efficient just like I have been searching for in other 3rd party software. The best part I love about this DNA product is that if just 1 workstation out of 400 is having a problem that is 80 miles away from our office, I just find the station in my different groups and with just a simple double click, I'm connected as fast as a snap of my fingers. After making the connection, I make the repairs and send them on their way back to work without using 2 hours of time and NOT using $3 a gallon of gas to get the job done! Now I can make more trips to the coffee pot without feeling guilty! Thanks a BUNCH NetSupport for a great product and many thanks to Jim Rahm for leading me down the right path!

NetSupport Manager works great. I have multiple clinic sites with varying needs, the remote management feature works great. I also on occasion need to send out updates/patches to clients. The package distribution and creation tools make the job much simpler. I also like NetSupport DNA for keeping track of all of my hardware and maintenance/warranty contracts. We just recently setup the DNA Helpdesk module and it is working out great as well. It will be nice to start keeping accurate track of how long specific support tasks are taking and how many of the same kind we get on a regular basis. The solutions section will be nice as well so that employees can fix an issue on their own as long as we provide proper instructions within the solutions section.

NetSupport DNA inventory management meets our specific ITIL requirements in terms of tracking equipment inventory and associated change and problem management records. The ease at which we configured the product by far eclipses the features of the other inventory management products we evaluated. Finally, the customisable features really sold us on the product and the reporting features are just in a different league to anything else on the market.

"After using NetSupport Management in the ICT Department, we realize that a problem solving service for users at present is more efficient than the past. Moreover, we can reduce both of the cost of staff employment and fuel for transportation to support users in various branches."

"We have a requirement to support many sites across a wide geographical area, namely Devon and Cornwall, which makes site visits a costly and time consuming exercise. NSM and DNA enables my business to move from the reactive model of many IT departments to offering a proactive service to customers. This has resulted in quicker response times for resolution of problems and a massive increase in customer satisfaction. By integrating DNA into our existing systems we have achieved a more detailed understanding of our customers needs and are therefore better situated to meet these needs than our competitors." www.healium.co.uk

"You have a great product that earns its keep every day - we rely on the functionality and information it provides. Please feel free to use our name as a very satisfied user."

"Wanted to thank you for all your hardwork during the past 3 months in helping us get NetSupport into our company. We received the program last week and within that first week we had the server installed and more than 50 client machines connected. We are continuing to work with the current installed clients and will be expanding the installation to include everyone within the next 2 to 3 weeks. Our corporate headquarters has looked at various competitors and were blown away by the simplicity of setup and the quality of the results that could be achieved with Net Support - DNA in weeks instead of the months of trial and error the other programs seemed to entail. The server installation was effortless and the clients were just as easy. We immediately were able to make decisions and change some processes based on the information we gathered during the first few installs. I would also like to comment on the expert customer service we have received whether it was product or environment related, never once did any of your representatives say that it was a network related problem, not related to the product and refer us to someone else. They were always efficient and would find a solution to our concern or problem. It is refreshing to work with a company that is as committed to a successful implementation, as they are to a successful sale. We are looking forward to a long and successful partnership with Netsupport DNA."