New Features in v4.5
One of the most common issues for IT technicians is students forgetting their passwords. Now, teachers can take on the role of resetting passwords directly from the DNA Agent icon situated in their task bar, allowing the students quicker access to their devices and lesson disruption to be kept to a minimum.
Report a Concern – profiles
DNA’s Report a Concern settings have now been enhanced to allow schools to select which teachers are available for students to report concerns to via Profiles. This is especially useful for schools in multi-academy trusts, who can simply select the relevant profile displaying the safeguarding contacts for their own school.
New and enhanced platform support in v4.5
NetSupport DNA has extended its support to include iOS, Chrome – as well as enhancing its Mac OS X support – to help schools control, monitor and support users in a multi-platform environment.
- iOS Browser app
The iOS Browser app within NetSupport DNA (v4.5 and above) now allows schools to monitor and manage iOS device activity. It provides IT technicians with the tools to gather a full hardware inventory from iOS devices and enables real-time monitoring – using icon, details or thumbnail views.
A detailed summary of all internet activity is provided, enabling technicians to monitor and control which websites students can access, by applying lists of approved and restricted URLs. Keyword and phrase monitoring are also available, with alerts being sent to the appropriate safeguarding lead to review and follow up on – further supporting a school’s safeguarding policy. To ensure students only use the monitored browser, schools can use an MDM solution to lock down other browsers being used. Students are also able to access the online safeguarding resources list, enabling them source help and advice independently, plus students can report their concerns in confidence to a trusted member of staff via the Report a Concern option.
- Mac Agent – enhanced
The Mac agent now allows IT technicians to enable real-time monitoring (using icon, details or thumbnail views) and gather a full hardware and software inventory from the Agent machine. To help monitor and safeguard students when using the internet, a detailed summary of all internet activity is provided. Keyword and phrase monitoring are also available with alerts being sent to the appropriate safeguarding lead to review and follow up on - further supporting a school’s safeguarding policy. Meanwhile, students who may have a concern are also able to report it in confidence to a trusted member of staff via the Report a Concern option. The chosen member of staff is instantly alerted when a concern is raised and can then track it and record any follow-up actions directly from within NetSupport DNA. Students are also able to access the online safeguarding resources list, enabling them source help and advice independently.
- Chrome Agent
IT technicians can now gather a full hardware inventory from Chrome devices and enable real-time monitoring (using icon, details or thumbnail views) to gain an overview of current activity, as well as receive hardware and software alerts. They can also access the activity monitoring tool which provides a single time-based summary of all activity by a specific user, PC or department, presented in a chronological view and monitor internet usage. Tools to support a school’s safeguarding policy are also included. Students using a Chrome device can now report their concerns in confidence to a trusted member of staff via the Report a Concern option. The chosen member of staff is instantly alerted when a concern is raised and can then track it and record any follow-up actions directly from within NetSupport DNA. Keyword and phrase monitoring are also available with alerts being sent to the appropriate safeguarding lead to review and follow up on.
- Teacher ‘Add a concern’
In addition to students being able to report their concerns from any school PC to a trusted member of staff, teachers can now do the same in situations where they are verbally told of a student’s concern. They can now log the concern via the ‘Add concern’ button on the safeguarding navigation tab. Just like the students, the teacher can select which member of staff they would like to report the concern to, enabling the selected staff member to track the concern, re-assign it and record any follow-up actions directly from within NetSupport DNA.
Not only does it help to stop any incidents recorded onto pieces of paper from going missing, but it helps prevent the concern being forgotten about or not being reported/recorded in the correct manner.
- Webcam enabled
When a safeguarding keyword is copied, typed or searched for across the network, NetSupport DNA now enables active webcams (this feature is turned-off by default) to capture an image of the user – in addition to logging the event and providing a recording and screen shot of the incident. This helps schools to identify the person activating the keywords and enables them to react to the situation more quickly.
- False Alarm
If a safeguarding keyword is triggered and reviewed as a false alarm, a 'false alarm' note can be added allowing the reviewer to provide more details as to why they deem it a false alarm. It may also help other staff understand why is has been marked as a false alarm and helps demonstrate the keyword has been reviewed fully.
- Activity Monitoring
NetSupport DNA now provides a single time-based summary of all activity by a specific user, PC or department. Presented in a chronological view, it shows technicians what time the logon session began and ended, as well as exactly what applications were used and when, internet usage and any triggered safeguarding keywords – over a set time period. This time-saving feature means that technicians now don’t have to look at each area separately and can instead see the full picture of activity, at a glance in one location. For example, if there was a specific safeguarding event, a technician or safeguarding lead could review exactly what took place before and after the incident occurred.
To provide maximum flexibility and to help save time, NetSupport DNA allows you to create multiple profiles for different groups of devices or users (i.e. year group or department level), each with its specific component settings. This means dedicated settings (such as internet access) can be applied to specific year groups, allowing the schools to implement age-appropriate monitoring and restrictions.
- Logon Control
Helping to boost security, NetSupport DNA now prevent users from logging on to more than one PC at a time. The user can be prevented from logging on to a second PC while still logged on the original PC – or they can log on to the second PC and be automatically logged out of the first PC.
IT staff are alerted to users who are simultaneously logged in to multiple PCs. Following these alerts, IT technicians are able to log the user out and follow up to ensure the login credentials are not being misused.
- Locate a User
NetSupport DNA allows anyone with a DNA agent installed on their machine (if the feature is enabled) to locate another logged-on user and then send them a message. This may be useful for staff members that do not have the NetSupport DNA Console installed, but need to find and contact other users in the school, for example getting a message to a teacher at short notice.
NetSupport DNA allows you to create and place bookmarks within the PCs, Users and Devices Tree views. This may be useful if you have a large or complex Tree structure, as it allows you to quickly navigate to the place you want to work with.
Enhancements in v4.5
Console security – enhanced
To help save time, a reset option is now available to allow the Console user to reset their password if their account has been locked out (and specific criteria are met).
Explorer – enhanced
To give technicians a more accurate overview of device activity, we’ve increased the thumbnail refresh rate speed to ensure all view modes are up-to-date. In addition, the Explorer mode is now available from the Users Tree view, so that they are able to see data from users – as well as what profiles have been assigned.
A new filter tool can be used to only show logged on users within the explorer view, so that PCs powered on but not in use are excluded from views. In the details mode, Performance data such as real-time network traffic, CPU and memory uses for each PC is now displayed to help give an instant view of network health.
New Features in v4.4
IT Asset Management solution, NetSupport DNA, now includes even more features to support the effective management of school technology. The new version delivers yet more cost and time-saving tools, increases security even further, plus helps schools meet the latest government safeguarding requirements.
Raising the product’s security capabilities, a secure Vault component allows storage of serial numbers, passwords and any other confidential IT data. Access to the Vault can be restricted to specific console users and activity can be recorded against the central DNA audit trail to help prevent against any unauthorised views or amends.
Security is boosted further by the addition of the powerful system audit component. This will track all selected console activity by staff, records when policies or settings are changed, entries are added or deleted or where rights are changed for any DNA user – so technicians have a record of what has happened and when.
To save even more time, powerful Remote Control and monitoring features from screen viewing to transferring files and more, have been added to NetSupport DNA as standard. Administrators no longer have to manually visit each site or computer but can from one central location, manage and control all computers - providing further time savings, especially for multi-site schools, academies and Trusts.
Remote management tools
Adding to the remote control and monitoring features within NetSupport DNA, the latest version also allows you to run command line instructions and scripts at Agent PCs using Remote Command Prompt or PowerShell; and remotely view and edit the Registry, making remote device management even easier.
New safeguarding language packs
Within the database of pre-supplied safeguarding keywords and phrases, language packs are also included as standard to support schools with students learning English as an additional language (EAL). Now teachers and safeguarding leads will be able to extend their safeguarding provision to a wider group of students, as the packs allow them to see and monitor phonetic representations of what students are typing in languages other than English. In addition to English, French, German, Spanish, Czech, Slovak, Romanian and Portuguese, NetSupport DNA also includes language packs for Latvian, Lithuanian, Urdu and Polish.
‘Urgent’ keyword category
We’ve also delivered an important addition to our safeguarding module by creating an “urgent” category in the keyword and phrase monitoring priority list. This tool already provides a school with insight into and alerts from any activity by a student that might suggest the child is engaged in activity that would place them at risk. Using a database of pre-supplied keywords and phrases covering a range of topics from self-harm, bullying and racism through to risks of radicalisation, the school can set individual severity levels to control the outcome when a word or phrase is matched - from a screenshot to a video recording of the event.
A new video recording option is also included within the keyword and phrase monitoring feature. When a safeguarding keyword is triggered, in addition to a simple log of the activity, through to capturing a screenshot of the triggered event, NetSupport DNA will now automatically record a video of the student’s screen activity when triggered – allowing safeguarding staff to see in detail what they’ve been up to and allow them to take action more quickly.
Extended multi-site support
For larger multi-site schools, academies and Trusts, NetSupport DNA’s enhanced data queue allows incoming data from the DNA agents to be quickly processed by the server, reducing the lag time between agent and console. This ensures the console data is always refreshed, providing an up-to-date overview of all activity - no matter how many IT assets you're managing.
Optimised query tool
Within the reporting tool, new totalling options have been added, providing greater flexibility on custom reporting. Questions now include a range of new options for totalling custom reports, like setting a max value.
This helps to identify the largest value within your custom search more efficiently, saving you time by avoiding a manual search.
Database Maintenance - New Data Size tab
The database maintenance utility allows the administrator to easily maintain and cleanse various parts of the DNA database, from deleting data, PCs and applications to importing data files. The latest version now includes a new Data Size tab as the first option. This tab displays the number of records and data size for internet metering, application metering and eSafety (phrase matches, screen shots and screen recordings) providing you with the information needed to keep your NetSupport DNA database at a manageable size.