NetSupport DNA - Data Protection

Enhance your Data Protection with NetSupport’s tools

As part of the new General Data Protection Regulation (GDPR) that came into effect on 25th May 2018, many schools are facing the challenge of how to find the tools and resources to cope with the new requirements at a time where many already face budget cuts.

One of the main concerns is building up a picture of their data, i.e. how it is collected, how it is used and how it is shared and stored. This task can be extremely time consuming so, to help complete it, schools should talk to other staff members to ensure they are aware of what data they have and where it is, but also look at software solutions that can do the job in half the time, whilst evidencing the updates and changes required.

Already supporting schools in managing their technology, NetSupport’s IT Asset Management solution (NetSupport DNA) now also includes tools to help schools meet their Data Protection requirements at no extra cost.



Stored Data - Coming soon in v4.8

To help schools reduce the amount of data they store, a Data Retention Policy can now be set to delete data over 90 days old (default mode). The policy can be scheduled to run automatically at any time, on any day or at any interval.

The data included in a retention policy includes:

  • Internet metering
  • History
  • Application metering
  • Login sessions
  • Power on/off sessions
  • USB device use
  • Print cost data
  • Software distribution
  • eSafety data:
    • Triggered keywords
    • Screenshots
    • Screen recordings

The data can be backed up before the policy runs and emails can be sent to notify staff when the process is about to start.



Data protectionData protection

NetSupport DNA’s Data Protection tools include a software licensing module that allows schools to keep track of software installed and whether it is GDPR-compliant – as well as ensuring that their data is secure and stored correctly.





Discover Information you holdDiscover Information you hold

To know whether data has been lost and to be able to report it within the stipulated 72 hours’ timeframe, schools must first have a clear picture of where it is located. Using NetSupport DNA’s file discovery, a school data manager can quickly scan all or selected network PCs and identify all file types that may contain confidential information about students. Using the remote control features, technicians can also quickly access a PC or laptop on the network to remove or move any files that should not be there.




Prevent data breachesPrevent data breaches

To help prevent data breaches, NetSupport DNA’s endpoint security and alerting features will automatically notify operators when any number of changes occurs across the school network – from antivirus protection not working and security alerts of failed login attempts from a teacher’s machine, to portable storage devices trying to access the network. It will also help you evident when a data breach has been logged by a member of staff but the data has remained safe. For example if a USB stick with sensitive information was left by a teacher in a classroom, NetSupport DNA would show if the USB stick was activated. NetSupport DNA can also control its usage by allowing full access, block all access, allow read-only access or prevent applications being run from an unknown memory stick. Alternatively, individual memory sticks can be "authorised" in NetSupport DNA – for the current day, a week or indefinitely – and the use of sticks in the school can then also be limited to only those authorised.




Individuals' rightsIndividuals' rights

Lastly, within the database and administration sections of NetSupport DNA, schools can identify a student and instantly archive or remove all data history related to that student stored in NetSupport DNA.





Using NetSupport DNA in this way, schools and Trusts can save time and money whilst increasing productivity and learning outcomes – plus boost their Data Protection-compliancy efforts.

The solution already enables network managers to administer their IT estates from one central point to gain a complete overview of activity; provides safeguarding leads with features to help maintain a safe learning environment; and offers teachers classroom management tools to maximise ICT-led teaching and learning.

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