“NetSupport DNA has solved all of our needs and has even more functionality than we expected!”


NetSupport DNA’s IT Management Benefits

In addition to identifying cost savings and boosting security, NetSupport DNA is designed to help save time, increase productivity and reduce downtime by the efficient management of the network, IT assets and the people who use them.


Quick installation and set-up time

NetSupport DNA is designed to be intuitive and easy to use. It can be installed and operational within 30 minutes – without having to read handbooks or manuals.

Once NetSupport DNA is installed and the server and console components are in place, it provides the tools to discover PCs and deploy itself onto them. It will constantly monitor the network and identify any new devices that join, providing the option to automatically deploy an agent for future management.


Explore and discover – no more manual tasks!

NetSupport DNA gathers a huge amount of system data from each device: from CPU and BIOS types, to network, video and storage information – saving having to collect it and record it manually and freeing up time for other tasks!

Additionally, NetSupport DNA includes an SNMP discovery mode: identifying SNMP-enabled network devices such as switches and printers and allowing selected devices to be monitored and tracked. The SNMP module will also trigger customised alerts should any issues arise. And for extra efficiency, it can automatically send them to designated technicians or pre-defined email accounts.


Be alerted to changes

NetSupport DNA provides a complete alerting suite, allowing hundreds of scenarios to be monitored. It proactively warns if problems occur – or, better still, before they occur – as tackling big IT problems can take significant amounts of time, affect users and incur financial or even reputational costs for your company. Alerts can be anything from disk space running low, network utilisation too high, a key service (such as anti-virus) being stopped, detecting a specific warning in a PC event log − through to unwanted changes of hardware, unauthorised software being installed, and much more.


Easy software distribution

NetSupport DNA offers a highly customisable option to distribute software to multiple users – saving copious amounts of time by automatically delivering software at times when network traffic is at its lowest. NetSupport DNA goes a step further though – software packages can be created and assigned to specific departments and “advertised” so users can select and “pull” them down for installation when needed. So, when someone new joins the team, as soon as their PC is assigned to the department, they will instantly have access to all the applications they need – alleviating the lengthy process of multiple software installations for your IT team.


Control internet usage

Let’s be honest: who hasn’t been tempted to click an intriguing web link whilst looking on the internet for work-related purposes? We all know how easily one link can lead to another and, over time (and multiplied by the total number of employees), this can soon spiral into wasted working hours that have an impact on the overall productivity of your organisation. Minimise lost productivity by monitoring internet use and, where appropriate, allowing lists of “approved” and “restricted” websites to be applied at certain times of the day, e.g. making gaming sites only accessible during lunch hours. In addition to restricting websites and applications by their specific name, apps and games can also be blocked or restricted by their window’s title.



Manage users

To support users quickly and easily, NetSupport DNA will monitor Active Directory accounts and warn if any user accounts are locked or have expired passwords. These can then be unlocked or reset from within the console, thereby minimising any downtime. Plus, the master console password can also be easily reset internally!

Other supporting tools include a real-time system status view for all devices, as well as a range of system admin features – all allowing users to be managed efficiently and proving maximum visibility over systems.


Monitor all IT activity

NetSupport DNA provides a single time-based summary of all activity by a specific user, PC or department. Presented in a chronological view, it shows technicians what time the logon session began and ended, as well as exactly what applications were used and when, internet usage and more – over a set time period.

This time-saving feature means that technicians now don’t have to look at each area separately and can instead see the full picture of activity, at a glance, in one location.


Use ‘History’ to support problem resolution

To remain fully informed at all times and to avoid having to search for previous PC changes at the point of a problem occurring, NetSupport DNA automatically scans and records all the hardware and software changes that take place − a great way to support problem resolution in the future.



Powerful reporting

NetSupport DNA’s custom query tool provides a simple drag and drop field picker, supported with conditional and sum-based features that mean custom reports can be created in minutes. On-screen and print-optimised reports for individual devices, users, departments and dynamic groups can also be created easily. The on-screen reports are provided with supporting bar and pie charts and “live” drill down capabilities, for a clear illustration of the data.



Stay informed – even when on the move

Another time-saving feature in NetSupport DNA is its free supporting mobile app that ensures key data is accessible on the move, no matter where you are. From detailed hardware and software inventories for any PC on the network, to histories of all hardware changes, software installations or removals, plus any new PC alerts that have been triggered – NetSupport DNA puts it in the palm of your hand.

Now, more than ever, companies need to make their funds go further and ensure they are spent wisely. NetSupport DNA, our complete solution that includes award-winning network and IT management tools, helps you do just that…


Make informed decisions

Supporting up to 10,000 devices, NetSupport DNA allows you to run hardware inventory or software licence reports for a single device, department or bespoke group in your company and see all relevant information. You can identify which PCs are upgradable, which ones need to be replaced and which ones could be more effectively deployed elsewhere – avoiding unnecessary purchases. You can also record accounting information (purchase details, lease and maintenance plans and much more) for every PC. The NetSupport DNA Mobile app also delivers information about a device’s inventory and licences, plus a full history of recent changes, as well as highlighting any outstanding alerts. It even provides a QR code creator to help quickly identify PCs.


Efficiency View

The Efficiency View dashboard helps you to see at a glance if your technology is being used efficiently – helping to reduce any wastage. Showing key data (i.e. how many PCs were left on out of hours, the number of unused PCs, those with the lowest spec/disk space, and more), it informs you where improved efficiency can create cost and time-saving benefits. You even can save and export the data as a report – making it easy to evidence improvements.



Save money on software licensing costs

NetSupport DNA keeps track of your installed licences, helping you to reduce unnecessary spending on those that aren’t needed − as well as avoid potential fines for using more than you own. And, for greater cost savings, it also highlights software that has no or low usage – thereby avoiding costly renewals for applications you no longer require. To help you track your software spending, NetSupport DNA can record all the “extras” associated with software management (e.g. supplier details, invoice details, contract renewal dates), giving you the opportunity to make active and considered decisions on renewals.


Why monitoring application use is good for your budget

Monitoring applications ensures software licences are assigned to the right staff based on their usage level. It highlights who is using applications, programmes and even store apps, more than others, allowing you to either reallocate applications to where they are needed or restrict use to specific devices and save additional licence spend or maintenance renewals on under-used applications.



Do you know how much your company could save on energy costs?

NetSupport DNA’s Energy Monitoring and Power Management tools keep you informed by showing you how many PCs are left on out of hours – and, most importantly, how the costs of this can significantly add up over time. You can set Power Management policies allowing selected PCs to be set to power off automatically and power back on – all at once, or in stages – the next morning. In addition, “inactivity policies” can be applied, allowing rules to be applied for systems to sleep, log out or power down if they have been inactive over a period of time. NetSupport DNA can begin to provide you with the awareness you need to start saving from day one.



Tackling big IT problems can take significant amounts of time − affecting staff and sometimes incurring financial costs. So, to help you work proactively to maintain your network (rather than fixing it reactively), NetSupport DNA gives you a complete alerting suite that allows you to monitor hundreds of scenarios and warn you when problems occur − or, better still, before they occur − to avoid lost productivity. Such as, when a particular PC or server is struggling (and any wider impact across your network); where licence usage counts are reaching limits (to avoid any potential exposure to noncompliance fines) or when software has been uninstalled from a PC so it can be re-deployed elsewhere.


Cut your printing expenditure

Another easy save for companies is to cut back on printing costs. Unnecessary printing can often spiral out of control, incurring high paper and toner costs. The high-level Print Monitoring component of NetSupport DNA shows you exactly where your print costs are being generated, allowing you allocate funds accordingly. Of course, there will be departments where a high volume of print is expected – but DNA can often reveal surprise figures, allowing you to drill down and find out the reasons why.



All of your lease and contract details in one place – where they belong

NetSupport DNA bridges the gap between IT and Purchasing, allowing you to keep copies of actual lease and maintenance contracts (and other associated details) recorded alongside the correct devices and software licences too. You can also include supplier details, contract term dates and costs – increasing your awareness of renewal dates and allowing you to retain control and make active, informed decisions about future planning and spending.

We work with thousands of companies across the world, gaining their feedback to ensure our solutions are relevant, effective and support security. From keeping the network secure to helping ensure data is safeguarded, NetSupport DNA adds an extra layer of protection.


Explore and discover

Supporting up to 10,000 devices, NetSupport DNA’s Explorer mode provides a real-time overview of all PCs on the network, highlighting which have active notifications and allowing operators to identify and resolve issues quickly. The Discovery mode will automatically identify any new devices that are added and remotely deploy Agents to them, ensuring any new PCs never go undetected.



Monitor more than just devices 

The SNMP module allows key data from network devices (e.g. network switches and firewalls) to be discovered and then monitored. Alerts can be triggered for dozens of scenarios, such as alerting if the inbound traffic on the company firewall exceeds a certain percentage for a predefined period – which might suggest a Denial of Service attack.



Your data stays put 

With NetSupport DNA, all of your asset data remains completely under your control within your company. Unlike other products, NetSupport DNA supplies everything you need in a single download. The server and database components are installed locally, ensuring all of your corporate and staff data remains safely within your secure network. NetSupport DNA also includes a dedicated GDPR (data protection) toolkit to help companies identify whether software they have installed is compliant, where any sensitive information is stored, prevent data breaches and support individuals’ rights by easily identifying and instantly archiving or removing all data history related to the person in question.


Seeing the relevant data for your company

User views can be set to ensure that, in a company with multiple sites, data from one location is not visible to another. At a higher management level, the data across all the separate sites can be seen and analysed as a consolidated report.



Getting consent from everyone

NetSupport DNA supports the delivery and tracking of AUPs across the company and prevents access to devices until users have accepted and agreed to abide by its policies.



Be alerted to changes

NetSupport DNA also contains a powerful alerting suite with many alerts designed to help maintain security. Alerts can be triggered instantly: for example, if a key service such as anti-virus is stopped, a new application is installed or the size of a known file changes − and much more. But to really help you cope with the major threats, the alerts are designed to operate in combination to highlight potential security risks and prevent system vulnerabilities. So, for example, alerts working in tandem with DNA’s SNMP module may be triggered if the inbound traffic on the company firewall exceeds a certain percentage for a pre-defined period of time, which might suggest a Denial of Service attack.


Internet and application usage

Staff can be restricted to using only specific and approved websites or applications, thereby preventing access to insecure or inappropriate sites/applications that may risk malware or virus transmission. These controls can also prevent new software being installed or run on any PC or sensitive data being accessed or removed.



Control the use of removable devices

Provided as standard, NetSupport DNA’s endpoint security component can control the use of removable USB devices on all PCs across the company to prevent sensitive data loss or virus infection from portable media. Individual memory sticks can be assigned to dedicated users or their use restricted to specific individuals or team members for the current day, a week or indefinitely – making certain that data is locked down should memory sticks happen to get lost. NetSupport DNA also provides usage controls over CD/DVD devices (including USB and virtual) and detects whether volumes on hard drives/USB drives are encrypted (BitLocker).


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