An introduction to safeguarding with NetSupport DNA

The Keyword and Phrase Monitoring feature in NetSupport DNA is designed to provide a school with insight into and alerts from, any activity by a student that might suggest the child is engaged in activity that would place them at risk.

A database of pre-supplied keywords and phrases is used covering a range of topics from self harm, bullying and racism through to risks of radicalisation. NetSupport works with organisations including the Internet Watch Foundation to access the latest keyword databases as well as undertakes "in-school" consulting with students across age groups to access the latest trending terms used by young people.

NetSupport DNA then employs advanced neurolinguistics to ensure accurate detection and matches and to avoid unnecessary "false alarms". Keywords and phrases can have individual severity levels set which control the outcome on matching, from simple recording of the activity, through to triggering an instant alerts or screen capture. In addition to the instant alerts raised for higher severity cases, a simple word cloud is displayed for each category showing instances of all matching low level keywords and phrases over a given period, ensuring schools can monitor trending items that might subsequently warrant intervention.

Ensuring children can report a concern they might have is key to an effective safeguarding policy. The concept for the Report a Concern feature in NetSupport DNA is relatively simple: namely, to provide an option on each school PC where any student can discreetly report a concern that they have to someone that they trust at the school.

Within the remit of safeguarding, concerns raised could be anything from bullying, to abuse at home, emotional stress, or simply being witness to concerning behaviour by another student.

The module allows the school to define as many staff as they decide on the system, students, from any DNA-enabled PC can then select which of those staff they wish to direct their concern to. The member of staff is instantly alerted when a concern is raised and can then track the concern and record any follow up actions directly from within NetSupport DNA. Senior staff and safeguarding leads at the school can be assigned rights to view all concerns raised and will be alerted if any concern is not actioned within a pre-defined period of time.

The key to this feature is to offer simplicity and ease of access for students with the flexibility and safeguards to ensure it is effective for use by schools.

New video summaries - Just out!

NEW - Product Introduction Part 1 - Network and IT Management

NetSupport DNA provides Network Managers with a wealth of network and IT management features to effectively track, monitor and manage IT assets and endpoints across a school or Trust/District – from one central point. Not only does it help provide secure, fast and flexible management of a school IT infrastructure, but it also saves time and helps identify cost savings.

NEW - Product Introduction Part 2 - Safeguarding and eSafety

NetSupport DNA is the solution to your school’s online safety needs: providing the tools you need to identify students at risk; prevent them being exposed to inappropriate online content; enforce acceptable use policies and fulfil your safeguarding duties – all in line with government guidance.

NEW - Product Introduction Part 3 - Classroom Management

NetSupport School isn’t your ordinary classroom management solution, its led the evolution from traditional simple lock-stop and block tools, designed to control student behaviour in an online classroom, to delivering tools that allow for assessment, interaction and engagement within todays and tomorrows digital classroom. Developed with best practice in mind, it delivers a range of content formats, encourages interaction and monitors student PCs to help improve focus and attainment.

Short summary videos

Summary of NetSupport DNA

A compete IT Asset Management suite for schools including a new eSafety module.

Delivering cost savings for schools

High-level overview of cost saving features and benefits in NetSupport DNA.

eSafety and Safeguarding tools

An overview of the tools helping ensure eSafety policies can be managed.

Enhancing school IT security

An overview of the range of security features included in NetSupport DNA.

Real Time monitoring and management

An overview of the remote monitoring and management features in NetSupport DNA.

NetSupport DNA case Study - CMAT

NetSupport DNA helps Cambridge Meridian Academies Trust to manage IT trust-wide.

Other video tours

An introduction to NetSupport DNA

An introduction to NetSupport DNA, the philosophy behind the product, an overview of its key features and a summary of core benefits for schools.

Help your school IT staff be every day superheroes

Help your school IT staff be every day superheroes

With NetSupport DNA's range of features for IT Staff, Teachers and School Counselors, NetSupport DNA can help make your staff into every day superheroes.

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