NetSupport DNA - IT Management solution for companies (ITAM)

IT Asset Management (ITAM)

Discover, Track, Manage and Maximize Technology

NetSupport DNA is the ultimate ITAM solution, providing all the tools your business needs to gain a complete overview of IT assets and activity, as well as efficiently manage and maximize its use, helping to gain a swift ROI.

With over 300 awards, 18 million users across 120 countries and 31 years of development expertise, you can feel safe in the knowledge that NetSupport’s solutions are the best in their class!

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An introduction to NetSupport DNA’S IT management tools

What can NetSupport DNA do for you?

Discover what you have…

NetSupport DNA starts by discovering the PCs and SNMP devices on the network and then deploys itself onto them. It will constantly monitor the network and identify any new devices that join, providing the option to automatically deploy an agent for future management.

It then monitors and tracks from one central point – so no more manual searches or surprises.

Track and monitor its use…

Once installed, it goes to work collecting detailed data, helping you to gain a summary of all activity – even for specific users. The Efficiency View is a great starting point to see at a glance how your technology is being used.

Hardware/software inventory – View hardware/software for a single device, department or bespoke group to see details such as unused PCs, PCs with the lowest spec, disk space, software usage and more. You can also view and record accounting information (purchase details, lease and maintenance plans and much more) for every PC.
Software application metering – Monitor which applications, programs and even store apps staff use (or do not use), plus any renewal dates.
Spotlight feature – See more details about a selected PC (e.g. any applications, services, websites and processes in use), all in a single glance.
Energy/print usage – Stay informed of how many PCs are left on out of hours, where print costs are generated – and, most importantly, how these costs can significantly add up over time.
Reporting tools – Create custom on-screen and print-optimized reports reports in minutes for individual devices, users, departments and dynamic groups – for a clear illustration of the data.
User Management – Locate and manage users, including tracking of user acceptance forms, history of changes and changes to custom user details.

Maximize it…

Maximize your investment, so you can enjoy all its benefits and reap the rewards.

You can identify which PCs are upgradable, which ones need to be replaced and which ones could be more effectively deployed elsewhere – avoiding unnecessary purchases.
Reduce unnecessary spending on software licenses that aren’t needed or have very low usage − as well as avoid potential fines for using more than you own. Or, re-distribute software to other users/departments that have demonstrated high usage levels.
Set Power Management policies to allow selected PCs to be set to power off automatically and back on – all at once, or in stages – the next morning. In addition, “inactivity policies” can be applied, allowing rules to be applied for systems to sleep, log out or power down if they have been inactive over a period of time.
After seeing exactly where your print costs are being generated, re-allocate/review printing funds accordingly.
Re-deploy unused USB memory sticks to other staff and review the USBs in high use to check they are are appropriate for their use (i.e. memory space).
Avoid lost productivity with remote support tools, allowing IT teams to support users with issues via remote control, audio chat, messaging and more.

Maintain security…

Safeguard your systems and shield them from security threats – whether external or internal – avoiding lost productivity and revenue.

Installed locally – With NetSupport DNA, all of your asset data remains completely under your control within your organization. Unlike other products, NetSupport DNA supplies everything you need in a single download. The server and database components are installed locally, ensuring all of your corporate and staff data remains safely within your secure network.
Alerting suite – Monitor hundreds of scenarios and receive warnings when problems occur − or, better still, before they occur, such as when a particular PC/server is struggling, where license usage counts are reaching limits or when software has been uninstalled from a PC.
System Audit – NetSupport DNA includes a powerful Audit component, tracking all selected console activity by staff. The audit feature records when policies or settings are changed, entries are added or deleted or where rights are changed for any DNA user.
Data protection – Identify whether software you have installed is compliant, where any sensitive information is stored, prevent data breaches and support individuals’ rights by easily identifying and archiving/removing data history.
Endpoint security – A robust and effective solution for managing the use of USB memory sticks to help maintain the security of the network.

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Feature-rich…

Hardware inventory
Software inventory
License management
Energy monitoring
Power management
Print monitoring
Reporting tools
Software distribution
Efficiency view

Data remains on your local network
SNMP device discovery
Device auto-discovery
Endpoint security
Proactive alerting
Data protection toolkit
Vault
System audit
Acceptable Use Policies

Internet metering and control
Application metering and control
User management with user profiles
Log-on control and password reset
Locate a user
Activity monitoring
Multi-site support and management
Powerful Remote Control (optional)
Chat and messaging

Check out our reviews!

Verified Reviewer

2020-09-29

An Asset Management System You Should Try Overall, my experience has been good. Support has been quick to help when I've needed. We originally kept all of assets in a spreadsheet. Moving to this system was great because now we can see at a glance what we have and how its all running and gives you the options to drill down and run reports. ☺What we liked most about the service was all of the information you get and you don't have to go to each individual machine. You can see logins and logouts, computer resources, lists of running applications, and you can even block USB drives from being plugged in and run on certain computers. ☹Installation wasn't very straight forward. I had tried myself and failed and had to contact support so that they could remote in and set everything. The same also happened on the last update. One function that I would have loved to used but can't was the mobile app for scanning QR codes and bring up the computer info. It's been almost a year and the developers aren't sure why it's not working.

Tracie W.

2018-05-16

We love the product and it has made monitoring our network so much easier. Hardware and software monitoring and alerts. ☺I like the customization alerts on the product. It is not only easy to see the hardware that is on our network, but the software installed as well. ☹The only thing I would like to see the product do is show a profile of a user while logged in. Mainly mapped drives.

Kriss H.

2018-05-14

Easy to use for our purposes. ☺Easy to network to users. I liked the ability to "see" what they see. Was able to use the software to teach users how to navigate network and use features of specific software. Easy to access information about our systems as we moved in-house networking to a remote service. ☹We are a small company (under 20 users). Many features included in software were not applicable to us. Navigating through all the features to see what was applicable was confusing at first.

Riad A.

2017-11-21

Complete control of all your system Hardware and Software inventory plus system alerts for any changes ☺With this software is easy to control a lot of variables on your intranet clients such a internet traffic, USB port Control, software and hardware client inventory, alerts and much more. This is a much have software in any company no matter the size and especially when combined with Microsoft Active Directory. ☹It has some lag due to the Database response when have too much time unattended. impossible to delete an registered PC client that don't belong to the organization anymore.

Gregg Z.

2017-11-01

Great tool Data about my environment. ☺I like that DNA gives me a lot of information that I need and not too much of the stuff I don't. Keep it simple. We are mostly using it to track inventory of hardware and software, easy to take a quick look of browsing activity (better than my firewall), The USB lockdown is simple to setup and use. This is one of the best tools in this category that I have found and used. ☹Reports can be a little tricky to create or figure out, not as intuitive as the rest of the software. However this is my go-to tool for general data in my environment.

Jeremy L.

2017-08-17

We've been using DNA for about 3 years. It give a very comprehensive look at each client machine! Comprehensive view into the hardware and software on our network! ☺What DNA gives us is a comprehensive look at all of the vitals on any computer in our network. We don't need to rely on the user to give us information...we can just look at DNA. Excellent bang for the buck!!!

Craig E.

2017-08-17

A great piece of software It's a great companion software for any tech support shop. It's great to have all that information on your users at your fingertips. ☺The ability to pull up any PC and get an in depth report on software, hardware, what they are browsing on the web and even what they are doing right now. ☹Updates are little cumbersome on the server and client. Reporting is ok but not having the option to create a custom report with the data you want to see is a bit annoying, shouldn't be stuck with just the default reporting queries.

Ravi P.

2016-08-15

Great Product Great feature, really like the Power management system , helps cut cost, well received by the Senior management

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Why choose NetSupport?

Experience
We have 32 years’ experience in developing corporate software and work with local businesses to ensure our solutions are relevant, effective and will meet tomorrow’s challenges.

Global success
NetSupport products are available in over 120 countries worldwide and currently support over 18 million users. The products are available in multiple languages.

We listen to customer feedback
We operate a programme of continuous development based on customer feedback and industry insight, ensuring customers are kept up to date new innovations and regular updates.