Step 2: Voices around the table
For your strategy to roll out successfully, you’ll need your discussions to include staff representatives from every team or department. Managers can’t just assume that because the job is getting done that some aspects of the tech currently being used aren’t a major headache for those doing it.
Including all key stakeholders ensures all ideas are heard, highlights problems and gives staff some ownership of the coming changes.
Step 3: Training – don’t skip it!
Staff must be trained on new technology so they don’t just become familiar with it but can understand its full potential and use it productively. This way, you can ensure your investment is maximised.
Of course, training costs money. A successful balance tends to be 1:1 – roughly the same budget to buy the technology should also be applied to professional training.
Seeing those costs laid out on paper can be off-putting, but it’s a false economy to skip it and risk reducing both the impact and potential benefits that any new systems can deliver.