“NetSupport DNA has solved all of our needs and has even more functionality than we expected!”

Unicef

Benefits

In addition to identifying cost savings and boosting security, NetSupport DNA is designed to help save time, increase productivity and reduce downtime by efficient management of the network, IT assets and the people who use them.

 

Quick installation and set-up time

NetSupport DNA is designed to be intuitive and easy to use. It can be installed and operational within 30 minutes – without having to read handbooks or manuals. Once NetSupport DNA is installed and the server and console components are in place, it provides the tools to discover PCs and deploy itself onto them. It will constantly monitor the network and identify any new devices that join, providing the option to automatically deploy an agent for future management.

 

Explore and discover – no more manual tasks!

NetSupport DNA gathers a huge amount of system data from each device: from CPU and BIOS types, to network, video and storage information – saving having to collect it and record it manually and freeing up time for other tasks!

Additionally, NetSupport DNA includes an SNMP discovery mode: identifying SNMP-enabled network devices such as switches and printers and allowing selected devices to be monitored and tracked. The SNMP module will also trigger customised alerts should any issues arise. And for extra efficiency, it can automatically send them to designated technicians or pre-defined email accounts.

 

Be alerted to changes

NetSupport DNA provides a complete alerting suite, allowing hundreds of scenarios to be monitored. It proactively warns you before problems occur and thereby helps to avoid lost productivity. Alerts can be anything from disk space running low, network utilisation too high, a key service (such as anti-virus) being stopped, detecting a specific warning in a PC event log − through to unwanted changes of hardware, unauthorised software being installed, and much more.

 

Easy software distribution

NetSupport DNA offers a highly customisable option to distribute software to multiple users – saving copious amounts of time by automatically delivering software at times when network traffic is at its lowest. NetSupport DNA goes a step further though – software packages can be created and assigned to specific departments and “advertised” so users can select and “pull” them down for installation when needed. So, when someone new joins the school, as soon as their PC is assigned to the department, they will instantly have access to all the applications they need.

 

Control internet usage

Minimise lost productivity even further with NetSupport DNA, by monitoring internet use and, where appropriate, allowing lists of “approved” and “restricted” websites to be applied at certain times of the day, e.g. making gaming sites only accessible during lunch hours. In addition to restricting websites and applications by their specific name, apps and games can also be blocked or restricted by their window’s title.

 

 

Manage users

To support users quickly and easily, NetSupport DNA will also monitor Active Directory accounts and warn if any user accounts are locked or have expired passwords. These can then be unlocked or reset from within the console, thereby minimising any downtime. The master console password can also be easily reset internally.

Other supporting tools include real-time chat and a real-time system status view for all devices, as well as a range of system admin features – all allowing users to be managed efficiently and proving maximum visibility over systems.

 

Monitor all IT activity

NetSupport DNA provides a single time-based summary of all activity by a specific user, PC or department. Presented in a chronological view, it shows technicians what time the logon session began and ended, as well as exactly what applications were used and when, internet usage and more, over a set time period. This time-saving feature means that technicians now don’t have to look at each area separately and can instead see the full picture of activity, at a glance, in one location.

 

Use ‘History’ to support problem resolution

To remain fully informed at all times and to avoid having to search for previous PC changes at the point of a problem occurring, NetSupport DNA automatically scans and records all the hardware and software changes that take place − a great way to support problem resolution in the future.

 

 

Remote control

NetSupport DNA (Education Edition) includes powerful remote control features as standard: everything from screen viewing and transferring files to a remote PowerShell which has been enhanced to allow a session to be run as a specific user – as well as a command prompt and registry editor to make remote device management even easier. The remote control features can now support schools that are not part of the same WAN.

 

 

Powerful reporting

NetSupport DNA’s custom query tool provides a simple drag and drop field picker, supported with conditional and sum-based features that mean custom reports can be created in minutes. On-screen and print-optimised reports for individual devices, users, departments and dynamic groups can also be created easily. The on-screen reports are provided with supporting bar and pie charts and “live” drill down capabilities, for a clear illustration of the data.

 

 

Stay informed – even when on the move

Another time-saving feature in NetSupport DNA is its free supporting mobile app that ensures key data is accessible on the move, no matter where you are. From detailed hardware and software inventories for any PC on the network, to histories of all hardware changes, software installations or removals, plus any new PC alerts that have been triggered – NetSupport DNA puts it in the palm of your hand.

Now, more than ever, schools need to make their funds go further and ensure every penny is used wisely. NetSupport DNA, our complete solution that includes network and IT management, classroom management and safeguarding tools, helps you do just that…

 

Make informed decisions

Supporting up to 10,000 devices, NetSupport DNA allows you to run hardware inventory or software licence reports for a single device, department or bespoke group in your school and see all relevant information. You can identify which PCs are upgradeable, which ones need to be replaced and which ones could be more effectively deployed elsewhere – avoiding unnecessary purchases. You can also record accounting information (purchase details, lease and maintenance plans and much more) for every PC.

The NetSupport DNA Mobile app also delivers information about a device’s inventory and licences, plus a full history of recent changes, as well as highlighting any outstanding alerts. It even provides a QR code creator to help quickly identify PCs.

 

Efficiency View

The Efficiency View dashboard helps you to see at a glance if your technology is being used efficiently and helping to reduce any wastage. Showing key data (i.e. how many PCs were left on out of hours, the number of unused PCs, those with the lowest spec/disk space, and more), it informs you where improved efficiency can create cost and time-saving benefits. You even can save and export the data as a report, making it easy to evidence improvements.

 

 

Save money on software licensing costs

NetSupport DNA keeps track of your installed licences, helping you to reduce unnecessary spending on those that aren’t needed, as well as avoid potential fines for using more than you own. And, for greater cost savings, it also highlights software that has no or low usage, thereby avoiding costly renewals for applications you no longer require.

To help you track your software spending, NetSupport DNA can record all the “extras” associated with software management (e.g. supplier details, invoice details, contract renewal dates), giving you the opportunity to make active and considered decisions on renewals.

 

Why monitoring application use is good for your budget

Monitoring applications ensures software licences are assigned to the right staff and students based on their usage level. It highlights who is using applications, programmes and even store apps, more than others, allowing you to either reallocate applications to where they are needed or restrict use to specific devices and save additional licence spend or maintenance renewals on under-used applications.

 

 

Do you know how much your school could save on energy costs?

NetSupport DNA’s Energy Monitoring and Power Management tools keep you informed by showing you how many PCs are left on out of hours – and, most importantly, how the costs of this can significantly add up over time. You can set Power Management policies allowing selected PCs to be set to power off automatically and power back on – all at once, or in stages – the next morning. In addition, “inactivity policies” can be applied, allowing rules to be applied for systems to sleep, log out or power down if they have been inactive over a period of time. NetSupport DNA can begin to provide you with the awareness you need to start saving from day one.

 

 

Alerts

Tackling big IT problems can take significant amounts of time − affecting staff and students and sometimes incurring financial costs. So, to help you work proactively to maintain your network (rather than fixing it reactively), NetSupport DNA gives you a complete alerting suite that allows you to monitor hundreds of scenarios and warn you when problems occur − or, better still, before they occur − to avoid lost productivity, such as when a particular PC or server is struggling (and any wider impact across your network); where licence usage counts are reaching limits (to avoid any potential exposure to non-compliance fines) or when software has been uninstalled from a PC so it can be re-deployed elsewhere.

 

Cut your printing expenditure

Another easy save for schools is to cut back on printing costs. Unnecessary printing can often spiral out of control, incurring high paper and toner costs. The high-level Print Monitoring component of NetSupport DNA shows you exactly where your print costs are being generated, allowing you allocate funds accordingly

 

 

All of your lease and contract details in one place – where they belong

NetSupport DNA bridges the gap between IT and Purchasing, allowing you to keep copies of actual lease and maintenance contracts (and other associated details) recorded alongside the correct devices and software licences. You can also include supplier details, contract term dates and costs – increasing your awareness of renewal dates and allowing you to retain control and make active, informed decisions about future planning and spending.

We work with thousands of schools across the world, gaining their feedback to ensure our solutions are relevant, effective and support security. From keeping the network secure to helping ensure data is safeguarded, NetSupport DNA adds an extra layer of protection.

 

Explore and discover

Supporting up to 10,000 devices, NetSupport DNA’s Explorer mode provides a real-time overview of all PCs on the network, highlighting which have active notifications and allowing operators to identify and resolve issues quickly. The Discovery mode will automatically identify any new devices that are added and remotely deploy Agents to them, ensuring any new PCs never go undetected.

 

 

Monitor more than just devices

The SNMP module allows key data from network devices (e.g. network switches and firewalls) to be discovered and then monitored. Alerts can be trigged for dozens of scenarios, such as alerting if the inbound traffic on the school firewall exceeds a certain percentage for a predefined period – which might suggest a Denial of Service attack.

 

 

Control the use of removable devices

Provided as standard, NetSupport DNA’s endpoint security component can control the use of removable USB devices on all PCs across the school to prevent sensitive data loss or virus infection from portable media. Individual memory sticks can be assigned to dedicated users or their use restricted to specific individuals or team members for the current day, a week or indefinitely – making certain that data is locked down should memory sticks happen to get lost. NetSupport DNA also provides usage controls over CD/DVD devices (including USB and virtual) and detects whether volumes on hard drives/USB drives are encrypted (BitLocker).

 

Store your data securely

NetSupport DNA’s dedicated GDPR (data protection) tools help schools identify whether the software they have installed is compliant, where any sensitive information is stored, prevent data breaches and support individuals’ rights by easily identifying and instantly archiving or removing all data history related to the person in question.

 

 

Getting consent from everyone

NetSupport DNA supports the delivery and tracking of AUPs across the school and prevents access to school devices until users have accepted and agreed to abide by the school’s policies.

 

 

Internet and application usage

Students and staff on school PCs can be restricted to using only specific and approved websites or applications, thereby preventing access to insecure or inappropriate sites/applications that may risk malware or virus transmission. These controls can also prevent new software being installed or run on any PC or sensitive data being accessed or removed.

 

 

Seeing the relevant data for your school

User views can be set to ensure that, in trusts or districts with multiple sites, data from one school is not visible to another. At a higher management level, the data across all the separate sites can be seen and analysed as a consolidated report.

We work with thousands of schools across the world, gaining their feedback to ensure our solutions are relevant, effective and support security. From keeping the network secure to helping ensure data is safeguarded, NetSupport DNA adds an extra layer of protection.

 

Be alerted to changes

NetSupport DNA also contains a powerful alerting suite with many alerts designed to help maintain security. Alerts can be triggered instantly: for example, if a key service such as anti-virus is stopped, a new application is installed or the size of a known file changes − and much more.

 

 

Secure data – even on the go

NetSupport DNA’s safeguarding cloud view (v4.7 and above) is a fully secure, Azure-hosted console that stores local data generated at a school, e.g. triggered safeguarding keywords, screen capture, risk index alerts, reported concerns by a child or teacher, and the trending topics word cloud. The data remains fully secure, since only designated safeguarding staff can view it. In addition, all the monitoring and assessment of these alerts is done locally by the school; no third-party services are needed.

 

Screen recording

There is a rolling 60-seconds capture of screen activity held in the system memory on each student’s PC in an encrypted format. Only if a critical safeguarding keyword is triggered, will the screen capture be converted into a viewable file – otherwise, it’s automatically deleted every 60 seconds.

 

 

Webcam use: your choice

Schools can turn on NetSupport DNA’s webcam capture feature (on school network devices) to capture an image of the user in school who has triggered a critical safeguarding keyword (e.g. suicide), if they wish.

Safeguarding your students is a priority, so NetSupport DNA supplies you with the essential tools to ensure students can learn in a safe environment, while meeting the latest requirements. 

 

Up-to-date keywords 

Trends are constantly changing and so must the keyword database used to monitor for at risk activity. We work closely with the Internet Watch Foundation (IWF) and local schools and charities, plus young people themselves, to continue adding the latest terms to the database. Often, young people can sometimes appear to have their own language that includes an abundant use of slang terms, but don’t panic, these are also included! Schools can even share and exchange local terms with other schools and add any new ones to their database to further broaden their online safety net, if they wish.

 

Supporting the latest requirements 

Schools everywhere have a duty of care to their students and that means following a range of online safety legal requirements and guidance. We designed NetSupport DNA with these in mind, to help make your job easier! (UK Prevent Duty, Department for Education’s Keeping Children Safe in Education [KCSiE], Children’s Internet Protection Act [CIPA] and more).

 

 

A ‘whole school approach’

The ‘word cloud’ that is powered by the keywords students are triggering helps authorised staff to see, at a glance, the exact online safety topics that are currently trending across the school. Equipped with this knowledge, schools can support their ‘whole school approach’, and ensure staff are kept abreast of new words and are fully informed of any escalating trends. It’s not just school staff who can learn from this: this information can also offer useful ‘teachable’ moments for the students. By using a learning platform (NetSupport School – an optional component within NetSupport DNA) that simultaneously educates and protects, schools can raise awareness of the concerns that students may already be discussing or searching for themselves – empowering them to keep themselves safe from harm.

 

Identifying those most at risk

Context is crucial, and so in addition to highlighting worrying words or phrases, NetSupport DNA expands on the context in which these terms are being used (i.e. whether they are accidental, academic or indicative of risk) using what we call ‘contextual intelligence’. It also captures screen images or screen recordings to evidence that activity. For example, looking at the time of day, the device used, the history of similar searches a student has carried out, and whether the search is within a school lesson or in their own time, plays a huge factor in determining a false alarm versus a genuine risk. NetSupport DNA analyses the risks and grades them with a number that quickly indicates to staff whether urgent intervention is needed.

 

Empowering students 

NetSupport DNA provides students with instant access to a range of “validated” online support resources – and of course schools can add any additional ones they feel are appropriate. Meanwhile, students are further empowered with the ‘Report a concern’ feature, allowing them to report their concerns by sending a message, screenshots or documents in confidence to a trusted member of staff.

 

 

Online safety – anytime, anywhere

The fact is, most safeguarding events occur outside of classroom hours, which unfortunately leads to many instances slipping through the net. With NetSupport DNA, a school can add the student ‘Report a concern’ feature to their own website, allowing students to report any concerns they have to a trusted member of staff via the internet, from any location and device – and at any time of day.

 

 

Internet and application usage

Students and staff on school PCs can be restricted to using only specific and approved websites or applications, thereby preventing access to insecure or inappropriate sites/applications that may risk malware or virus transmission. These controls can also prevent new software being installed or run on any PC, or sensitive data being accessed or removed.

 

 

Secure safeguarding data – even on the go

NetSupport DNA’s safeguarding cloud view (v4.7 and above) is a fully secure, Azure-hosted console that stores local data generated at a school, e.g. triggered safeguarding keywords, screen capture, risk index alerts, reported concerns by a child or teacher, and the trending topics word cloud. The data remains fully secure, since only designated safeguarding staff can view it. In addition, all the monitoring and assessment of these alerts is done locally by the school; no third-party services are needed.

 

 

Screen recording

There is a rolling 60-seconds capture of screen activity held in the system memory on each student’s PC in an encrypted format. Only if a critical safeguarding keyword is triggered, will the screen capture be converted into a viewable file – otherwise, it’s automatically deleted every 60 seconds.

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